Many manufacturers and retailers offer a warranty, or extended return period to their customers. Sometimes they are forced to exchange defective returns with brand new product. This is a costly solution that can be avoided. Encore can restore defective product and provide exchanges to customers with “Like New” product. This allows the merchant to capture the margin on the new product, and still take care of customer returns and warranty exchanges. Our ability to manage warranty and resale of finished goods allows our customers to capture more front end margin, and avoid lost margin on the support side of the business.
Each product leaves our facility with all accessories, and a warranty card included in the box. We also have a toll free tech support line for use by any consumer who has purchased our “Refreshed”TM product.