Encore Repair Services provides comprehensive repair, refurbishment, parts harvesting, testing and reverse logistics solutions for telecommunications providers, broadband companies and connectivity partners. Our programs are designed to extend the useful life of electronic equipment, reduce replacement costs and return customer premise equipment (CPE) to service quickly and reliably.
From high-volume CPE refurbishment and set-top box repair to component-level diagnostics, parts reclamation and forward and reverse logistics, Encore helps telecommunications companies recover more value from existing technology assets while supporting circular economy and sustainability initiatives.
CPE Repair & Refurbishment
Encore provides scalable CPE repair and refurbishment programs designed to restore devices to customer-ready condition. Capabilities can include screening, testing, cosmetic refurbishment, component repair, power supply repair, packaging, labeling and final quality inspection.
Set-Top Box & Connectivity Equipment
Support this with the equipment Encore actually handles:
- Set-top boxes
- Modems
- Routers
- Gateways
- Power supplies
- SFP modules
- Other customer premise equipment
Reverse Logistics for Telecommunications Equipment
Explain return → receive → screen → test → repair/refurbish → redeploy/recommerce/reclaim
Reduce CPE Costs Through Refurbishment
- Millions in total CPE cost savings
- 100% Forecast Attainment
- Always met or exceeded target costs
- More than 1 million SFPs refurbished annually
What is CPE refurbishment?
CPE refurbishment is the process of testing, repairing, cleaning, restoring, and preparing Customer Premise Equipment (CPE) for reuse. Refurbishment can include functional testing, cosmetic restoration, component-level repair, power supply repair, software updates, labeling, packaging, and final quality inspection.
A wide range of telecommunications equipment can be repaired or refurbished, including modems, routers, gateways, set-top boxes (STBs), power supplies, SFP modules, and other network and connectivity devices. Encore develops repair and refurbishment processes based on each customer’s equipment, quality standards, and program requirements.
How does CPE refurbishment reduce replacement costs?
CPE refurbishment allows telecommunications providers to recover, repair, and redeploy existing equipment instead of continually purchasing new devices. This helps lower replacement and procurement costs, recover value from existing assets, reduce waste, and maximize the useful life of equipment already in circulation.
How does reverse logistics support telecom equipment lifecycle management?
Reverse logistics creates an efficient process for getting returned telecommunications equipment back into the supply chain. Devices can be received, sorted, tested, repaired, refurbished, repackaged, and prepared for redeployment or another appropriate disposition. This provides greater visibility into returned assets while helping reduce waste and recover their remaining value.
Can refurbished CPE be redeployed to subscribers?
Yes. CPE that successfully completes the required testing, repair, refurbishment, and quality-control processes can be prepared for redeployment to subscribers based on the provider’s specifications and requirements. This helps telecom providers extend equipment lifecycles while maintaining quality and controlling costs.